For many leaders, culture isn’t important until it’s urgent, and by the time it’s urgent, it’s too late. A bad culture can hide behind a great product or innovation for a while, but not forever. Unhealthy cultures can limp along, even grow moderately in an expanding industry, but before too long the employees will become miserable and disengage, and anyone with real talent will leave. The best people leave first, just like the best swimmers leave a sinking boat first. Sick cultures lose their ability to attract top talent, which means sooner or later they get stuck with second-rate, mediocre employees who go there to hide their mediocrity or laziness. Matthew Kelly
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